My order is cancelled, how do I check my refund?

Modified on Wed, 20 Mar 2024 at 12:13 PM

Case 1: Entire order is cancelled by you / your merchant


Usually refund against cancelled order is initiated by the merchant and we process the refund on their instructions. The refund usually takes 3-5 business days to reflect in your account.


In case the amount is not credited post 5 business days, follow the below steps: 

1. Reach out to the merchant to initiate a refund, if not already done. (Note that we can't initiate refunds without the merchant's permission.)

2. If the refund is initiated, then you can reach out to us for the refund details.

3. We shall acknowledge the refund status and can share bank reference number, refund date, refund amount with you.

4. You can check with the banking partner for the refund status.



Case 2: Partial order is cancelled by you / your merchant


In case of the partial order cancellation, your merchant shall initiate the refund for the respective amount with us, and we initiate the refund according to their instructions. 


In case of partial amount refund, we calculate the respective amount against the reward point, UPI/bank/wallet amount and initiate refund accrodingly. Note that we shall not initiate refund against one particular payment method in such scenario. The refund usually takes 3-5 business days to reflect in your account.


Follow the process mentioned in case 1 if the refund is not received within 5 business days.


For any queries or issues, submit a ticket at Twid Support: https://support.twidpay.com/support/tickets/new.

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