In case, you have already raised refund request with your merchant, Please follow the below steps.
1. Go to the bank's payment app, and find the UTR/ Bank reference number of the transaction.
2. Reach out to the support team of your bank with that UTR/ Bank reference number , and ask for refund
Lastly, if your issue is still not resolved, reach out to us with transaction details, and we shall reach out to your bank and help you.
Twid Support: https://support.twidpay.com/support/tickets/new.
If you already submitted a ticket , you would have received an email on your registered email id, please reply back on the same email mentioning the refund not issued yet . Twid customer support team will reach out to you to help resolve the issue .
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